RETURNS & SHIPPING
Our returnpolicy is 30 days from when you pick up your order from your DB Schenker agent.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please follow the steps below:
1. Register your return HERE with your order number and email.
2. Follow the steps on the returnpage.
3. Download the shipping label from the email that you will receive from us, place the label on the parcel and leave it at your closest DB Schenkeragent.
Returnfee within Sweden is 80kr.
Returnfee outside of Sweden is 150kr.
The amount will be deducted from your refund.
If you have questions regarding anything please contact us at firstname.lastname@example.org.
If you live close to Östersund you can always drop of your return at our warehouse at Bangårdsgatan 2G, 83157 Östersund. Take care of the enviroment.
We use DB Schenker and estimated delivery time is 1-3 days within Sweden from the time your order has left our warehouse. For orders outside of Sweden, we want you to be aware that it might take longer than 1-3 days for your order to arrive. This is because the package changes shipping carrier depending on what country you live in which will add extra time.
Always bring a valid ID when collecting your package from your DB Schenker agent.
All orders shipped outside of EU, the buyer assumes all responsibility for import clearance, duties, administrative costs, and any other costs upon import as well as transport to the final destination.
Climate Compensated Freight
The transport sector accounts for about 22 percent of the world's greenhouse gas emissions. That is why we use Db Schenker as our transport company because they are climate compensating for all shipments within Sweden. You can read more about it here.
If you have a complaint concerning a product you have bought from Sqrtncompany.com, we advise you to follow these steps:
1. If you bought the product via our website (sqrtncompany.com), send an email with the following information to email@example.com: Order number & the issue/complaint.
2. If you didn't buy it from us but from one of our retailers, we advise you to contact the retailer first. All of our retailers handles their own complaints.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-10 workdays.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To make an exchange please follow the steps at the top of this page under "Returns"
Sqrtn Company AB
Bangårdsgatan 2G, 83157 Östersund, Sverige.