Sqrtn Company AB Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from sqrtncompany.com.

Order Acceptance and Responsibility
By placing an order trough our site Sqrtncompany.com you automatically agree to these terms listed below.
All orders shipped outside of EU, the buyer assumes all responsibility for import clearance, duties, administrative costs, and any other costs upon import as well as transport to the final destination.

Klarna
PAY NOW - Means you pay by card directly at checkout. You can always pay with Visa, MasterCard and Maestro, as well as AMEX. The money is withdrawn as soon as your order is confirmed.

PAY LATER – Means you buy now and pay later. The option appears at checkout depending on the options available to you. If this is not possible for you, you will still see options to pay directly. You will receive information on how and when to pay once your order has been shipped.

Please note that Sqrtn Company cannot provide information about why you are not eligible to pay with the options Pay later or Partial payment. If you have any questions regarding payment, please contact Klarna's customer support.

Extra charges from Klarna depending on payment method may apply but will be clearly stated in checkout. Charges by Klarna for late payments may apply.

Here you can find Klarna's Data Policy and Here you can find Klarna's Terms And Conditions.

Shipping
We use DB Schenker and estimated delivery time is 1-3 days within Sweden from the time your order has left our warehouse. For orders outside of Sweden, we want you to be aware that it might take longer than 1-3 days for your order to arrive. This is because the package changes shipping carrier depending on what country you live in which will add extra time.

Always bring a valid ID when collecting your package from your DB Schenker agent.

All orders shipped outside of EU, the buyer assumes all responsibility for import clearance, duties, administrative costs, and any other costs upon import as well as transport to the final destination.

Climate Compensated Freight
The transport sector accounts for approximately 22 percent of global greenhouse gas emissions. This is why we use DB Schenker as our transport partner, as they offset the carbon emissions for all shipments within Sweden. You can read more about it here.

Complaints

If you have a complaint regarding a product purchased from Sqrtncompany.com, we recommend following these steps:

1. If you purchased the product through our website (sqrtncompany.com), please send an email with the following information to info@sqrtncompany.com: Order number and a description of the issue/complaint.

2. If you did not purchase the product from us directly, but from one of our retailers, we recommend that you contact the retailer first. All of our retailers handle their own complaints.

If your complaint is regarding a damage in the transport you need to make the claim within 3 days of recieving your order.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-10 workdays.

Late or missing refunds
If you have not yet received your refund, please first check your bank account again.
Next, contact your credit card company, as it may take some time before your refund is officially posted. 
After that, contact your bank, as there is often a processing time before a refund is reflected in your account.
If you have done all of the above and still have not received your refund, please contact us at info@sqrtn.se.

Personal Data we collect
When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.” On Sqrtncompany.com, we also use third-party cookies from LipScore to send emails where you can review our store.

How do we use your Personal Data?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you. 
- Screen our orders for potential risk or fraud. 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

How we share your Personal Data
We share your Personal Data with third parties to help us use your data as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Data here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Data here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Data to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Your Rights
If you are a European resident, you have the right to access the personal data we hold about you and to request that your personal data be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information provided at the bottom of this page.

Data retention
When you place an order through the site, we will retain your order information for our records unless and until you request that we delete this information.

Undelivered packages & Not picked up packages
If your order isn't picked up from your selected location within 14 days of delivery and returned back to us, a fee of 200kr will be deducted from your refund. If you are unable to pick up your order within 14 days of arrival, please contact us and we can extend so you have 5 extra days to pick up your order.

Renaming & Redirect packages
If you want to redirect your package or change the name of the recipient, a fee of 200kr will be charged via Swish to our company telephone number. After the payment is done we will change the name or redirect the package.

Giftcards
All our giftcards are valid for 12 months from the day the giftcard is purchased. 
Our giftcards are valid on Sqrtncompany.com.

Discounts & Sales
If you have purchased several items as part of a package offer, such as "3 for 2," and choose to return one or more items, you will forfeit your discount. You will then pay the full price for the item(s) you decide to keep.

During sales, the delivery time may be longer than usual. Please allow 2 to 4 days for your order to be dispatched from our warehouse.

Sqrtn Company AB
Orgnr: 559084-2067
VAT: SE559084206701