SHIPPING AND RETURNS
Christmas 2020 Returnpolicy
We are extending our return period through January 15th, 2021 for all orders placed from November 15th.
Orders must be back at our facility by January 15th, 2021 and our usual return policy requirements apply.
We use DB Schenker and estimated delivery time is 1-3 days within Sweden from the time your order has left our warehouse. For orders outside of Sweden, we want you to be aware that it might take longer than 1-3 days for your order to arrive. This is because the package changes shipping carrier depending on what country you live in which will add extra time.
Always bring a valid ID when collecting your package from your DB Schenker agent.
Climate Compensated Freight
The transport sector accounts for about 22 percent of the world's greenhouse gas emissions. That is why we use Db Schenker as our transport company because they are climate compensating for all shipments within Sweden. You can read more about it here.
Our returnpolicy is 30 days from when you pick up your order from your DB Schenker agent.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and follow these steps:
1. Send an email to firstname.lastname@example.org with your order number and we will send you a shipping label.
2. Fill out the return form that you got in your package and put in with your product.
3. Leave the package at a Db Schenker agent.
4. We will refund you for the product/products when we receive the package and all products are inspected and approved. 80kr will be deducted for the return shipping (only in Sweden).
5. If you want a new product or the same product in a different size, follow the steps above then place a new order.
If you live close to Östersund you can always drop of your return at our warehouse at Bangårdsgatan 2G, 83134 Östersund. Take care of the enviroment.
If you have a complaint concerning a product you have bought from Sqrtncompany.com, we advise you to follow these steps:
1. If you bought the product via our website (sqrtncompany.com), send an email with the following information to email@example.com: Order number & the issue/complaint.
2. If you didn't buy it from us but from one of our retailers, we advise you to contact the retailer first. All of our retailers handles their own complaints.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-10 workdays.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To make an exchange please follow the steps at the top of this page under "Returns"
Sqrtn Company AB
Bangårdsgatan 2G, 83134 Östersund, Sverige.